Centralised Correspondence Repository
- Emails, letters, memos, RFIs stored as formal project records
- Configurable correspondence structures by project or client
- Single source of truth for all communications
Delivers a centralised, auditable, and workflow-driven Correspondence & RFI Management system, ensuring every communication is captured, tracked, responded to, and closed with full accountability.
It brings every formal communication into one centralized, workflow-driven, and auditable system. By connecting correspondence with project scope, contracts, schedules, and decisions, Wrench SmartProject accelerates RFI turnaround, prevents missed responses, improves collaboration, reduces contractual risk, and provides reliable records for audits, claims substantiation, and dispute resolution.
Capture emails and letters as formal records, track every RFI and reply, and keep the full communication trail.
With Wrench SmartProject Correspondence & RFI Management, organisations achieve:
Pending RFIs and overdue responses are tracked in real time, so replies are not left waiting.
This ensures complete contractual defensibility across the project lifecycle
Teams can instantly view the entire correspondence trail from within the system—no manual searching required
This ensures zero communication is lost and everything is contractually traceable
Replies stay linked to the original correspondence, so every party works from the same communication chain.
Quick answers on capturing correspondence and tracking RFIs.
Yes. Emails can be dragged and dropped directly from Outlook into Wrench SmartProject, where they are stored as formal project records with their attachments retained in full context. Correspondence documents can also be uploaded manually when required.
Replies are added directly to the original correspondence and numbered automatically as RES01, RES02 and so on. Open, responded and closed RFIs stay clearly visible, so there are no broken email threads or missing context.
Yes. Each correspondence record captures its reply required status along with expected and actual response dates. That enables real-time tracking of pending RFIs and overdue responses, which is critical for project control and claims prevention.
Yes. Captured correspondence receives automatic document numbering and classification, and replies get automatic response numbers. Each record also carries its correspondence type - Incoming, Outgoing, RFI or Response - together with reference numbers and issue and letter dates.
Yes. Correspondence structures are configurable by project or client. Within them, emails, letters, memos and RFIs are stored as formal project records, giving one single source of truth for all communications.
Yes. The platform keeps a complete correspondence trail showing who sent what, when, and in response to which document. That full communication history makes the records audit-ready and suited to dispute resolution and claims substantiation.
See how Wrench SmartProject can eliminate correspondence chaos and de-risk your projects.